What is Blue Ridge HomeFi ℠ powered by eero?
Blue Ridge HomeFi ℠ powered by eero is an expandable router system that creates a fast, reliable WiFi mesh network in your home to provide exceptional WiFi coverage. The eero system will also self-monitor your internet connection and perform automatic system updates to keep things running smoothly. For ultimate control, eero’s free mobile app notifies you if there’s an issue with the connection, allows you to easily change your network password, helps you set rules for devices in the home, and more.
I picked up a HomeFi kit at the office. How do I set up my network?
After you download the free eero app, this is the screen you’ll see when you launch it.
Please note, to complete the initial installation of the eero unit, you will need a smartphone with its own independent data connection.
Download the eero app from the Google Play Store.
When you click Create Account, enter your full name, mobile phone number, and email address, and then tap Next.
You’ll receive a mobile verification code and an email confirmation.
The mobile phone number you provided will receive a text message with a verification code. This verification code must be entered in order to proceed. If you prefer, you may use your email address for verification by tapping on that option.
Once the verification step is completed, you’re ready to set up your network. Tap Start.
Unplug the power from your modem and existing router, and then tap Next.
Plug the main eero unit into the modem using an Ethernet cord. You may use either port on the back of the eero.
Then, tap Next.
Now, it’s time to power up!
Step 1: Plug in your eero using the power cord provided.
Step 2: Plug in the modem power cord.
Wait approximately one minute, and then tap Next.
You may need to allow location permission for the app to locate your eero. You may also tap set up using serial number instead.
The next screen will simply advise that the app is looking for your eero. This should only take a few seconds.
Once the eero is detected, you’ll see this screen. Tap Next to set its location and create the network.
Choose the room where the eero is located from the list, or tap Custom location to create a custom location label for your eero.
Next, you’ll need to create your WiFi network name and password.
This network name (SSID) is how you’ll identify and connect devices to eero. If you’re replacing an existing WiFi network, you may want to use the same network name and password so your networked devices can join your new network easily.
Tap Next after you enter a network name and password.
The app will take a few seconds to set up your new network.
Congratulations! Your network has been created.
If you have another eero device, tap the item you’d like to add to your network and follow the prompts. You can also get an overview of the process below.
If you don’t have any more eero devices to add, tap No, I’m all set.
If you tap No, I’m all set, you’ll get the option to connect the device you used for setup to your eero WiFi. You can choose to Skip or Connect.
To connect other devices, you can scan the provided QR code to join the network quickly.
After you tap Connect, your setup device will connect, and you’ll see the Welcome screen.
Tap Got It to explore your eero system.
Once your gateway is all set up the app will open you up to the Home screen.
Please note: If the new network name and password differ from your previous network, you may need to sign into the new network on each individual computer or device.
The Home screen will display the devices connected to the eero network. The network name is displayed at the top of the Home screen and it will tell you whether the network is online or not.
There will also be a pop-up letting you know of any NEW updates or product features.
This screen will also show the status of the network. For example, “Online.”
This screen will also advise you when an update is available. Tap Update Now to install the eero update.
This screen provides the update information and what the process entails. Tap Yes, update now to begin the eero update immediately.
You will not need to do anything from this point. Check back later to see if the update completed successfully.
If your system update was successful, you’ll see this screen.
You’ll receive an option to be notified the next time eero needs to be updated. Tap on the option for your choice: Notify Me or No Thanks.
I picked up an additional eero device. How do I add it to my network?
Once your network is created, you can add additional eero units to enhance your network.
Tap the + button, and then tap Add an eero device. Choose which eero device you would like to add.
The app will lead you through several tip screens to help you place your equipment in locations that will ensure the best WiFi coverage.
If you choose to add another eero Pro, you’ll need the eero unit and its power cord to start the setup. Tap Next.
Place your eero device, plug it in, and then tap Next.
The app will start looking for the eero. When the eero is blinking blue, it is in pairing mode. It will turn solid blue after it’s been found.
If the app can’t detect the eero nearby, you’ll see this screen. Make sure the eero device is plugged in and blinking blue, and that you’re near the eero. If everything seems ready, you can press Try Again or Set up using serial number.
The serial number for the eero can be found on the the bottom of the unit. The serial number is 16 characters in length. Tap Next after you’ve entered the eero serial number.
If you choose to add an eero Beacon, you’ll see this screen.
The eero Beacon includes a nightlight. The nightlight will automatically turn on or off depending on the brightness of the room when enabled. This setting can be adjusted in the app or with the button on the side of the Beacon.
Go to an available wall outlet where you’d like to install your Beacon and tap Next.
Plug in the eero Beacon, and then tap Next to start the eero Beacon set-up.
The app will start looking for your eero Beacon. The Beacon’s LED will start blinking blue to show that it’s in pairing mode. It will turn solid blue after it’s been found.
If the app can’t detect the eero Beacon, you’ll see this screen. Make sure the eero Beacon is plugged in and blinking blue, and that you’re near the eero Beacon. If everything appears to be ready, you can tap Try Again or try Set up using serial number.
The serial number for the eero Beacon can be found on the the back of the Beacon. The serial number is 16 characters in length. Tap Next after you’ve entered the eero serial number.