Features and Settings

Video on Demand Support

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What is the difference between Pay-Per-View and Video on Demand?

Pay-Per-View is purchasable event programming available to watch on a specific channel at a specific time. Examples of Pay-Per-View programs include Boxing matches, UFC events, and stand-up comedy specials. You can find scheduled events in your onscreen guide. High definition programs appear on ch. 615; standard definition programs appear on ch. 900.

Video on Demand allows you to watch programming at your convenience via an included service or app with digital cable. You can rent movies at a one-time purchase price or access free content included with your cable subscription, such as previous episodes of your favorite series. You may be able to view rented programs multiple times within the rental window. Content is available in HD or SD. You can find Video on Demand by pressing the [VOD] or [On Demand] button on your remote control.

TiVo, Cisco, and Scientific Atlanta cable boxes are capable of ordering both Pay-Per-View and Video on Demand content. You will not be able to access Pay-Per-View or Video on Demand through a DTA Mini Box.

Please note: Effective 12/31/24, Blue Ridge Video on Demand will no longer be supported on Cisco or Scientific Atlanta cable boxes. Live TV service will not be affected. Convert to our new Blue Ridge Stream set-top box for no additional charge to continue enjoying Blue Ridge VOD and to get all your streaming service in one place.

 

Is there free content on Demand?
What movies or TV shows can I find on Demand?

Looking for a specific movie or show? Search Video on Demand from our website.

Newly-released movies become rentable through Video on Demand approximately three months after their theatrical run. Some independent movies premiere on Demand at the same time they hit theaters.

If a movie you wish to view is not available for rent, that may indicate a premium channel such as HBO, Paramount+ with Showtime, or Starz currently has the rights to air it. If you subscribe to those channels, the movies may then be available under Premiums on Demand or HD Premiums. Once those movies leave those channels, they may return to Video on Demand in the future at a reduced price.

Most channels include free content on Demand with your subscription. You can find available content in standard definition under Free on Demand or in high definition under HD on Demand > Free HD and Free Movies.

For TV episodes, not every episode of every series is available On Demand. You may be able to locate additional episodes by logging in with a My Blue Ridge account on the channel’s app or website.

 

How do I order Video on Demand?

On a Blue Ridge Stream + Live TV, or TiVo DVR, Mini, or Smartbox:

  1. Search for a specific movie or show using your Stream remote's Google Assistant, your TiVo's voice remote, or your device's Search function from the TiVo menu. Please note, Google Assistant may also present YouTube or Google Play options. You can use the text search from the TiVo menu to find programs airing or on demand.
    To browse available content, press the [VOD] or [On Demand] button on your remote to launch the On Demand menu. The following options are available On Demand:
    1. My Saved Programs: Resume watching or replay within the rental window.
    2. Direct from Theaters: Brand new movies, including movies still in theaters, usually at a higher per-rental charge. HD programs will be marked HD where available.
    3. New Release: Newly and recently available movies, offered at a per-rental charge. HD programs will be marked HD where available.
    4. Movie Library: Older movies in offered at a per-rental charge. High definition programs will be marked HD where available.
    5. HD On Demand: Includes rentable movies and free content in high definition (HD):
      1. Free HD: Network and cable channel content. Broken down per channel.
      2. Premiums HD: HBO, Paramount+ with Showtime, Cinemax, Starz, The Movie Channel, and MGM+ (formerly Epix). Subscription required for access.
      3. Premium Sampler: Free episodes of original premium channel series.
    6. Premiums On Demand: HBO, Paramount+ with Showtime, Cinemax, Starz, The Movie Channel, and MGM+ (formerly Epix) content in SD. Subscription required for access. 
    7. Free On Demand: TV series and additional content. Content is primarily in SD. It is recommended to search HD on Demand for HD programs, though some may appear here.
      1. Premium Sampler: Free episodes of original premium channel series.
      2. Network Shows: ABC, CBS, FOX, and NBC.
      3. TV Entertainment: Basic cable channels including A&E, AMC, Comedy Central, FX, History, TBS, TNT, etc.
      4. News & Information: CNN, HLN, MSNBC, Weather Channel, etc.
      5. Music: CMT, MTV2, Music Choice, Karaoke, etc.
      6. Kids: Cartoon Network, Disney, Nickelodeon, etc.
      7. Life-Home: Food Network, HGTV, TLC, Travel, etc.
      8. Sports-Fitness: ESPN, FS1, MLB, NBC Sports Network, etc.
      9. Ethnic-Spanish: En Español content.
      10. Local: Content from Blue Ridge channels 11 and 13.
    8. Free Movies: Rotating selection of SD movies.
    9. Event-Sports: This section may include items normally found on Pay-Per-View. Includes stand-up comedy, music, sports, UFC, etc.
    10. Adult-Mature: Adult content.
  2. Use your arrow buttons to navigate the subcategories or selections. Press [Ch up/down] to page up and down. Highlight the program you wish to order and press [OK] to select.
    1. Selecting a movie will bring you to the movie’s page. Options include Blue Ridge On Demand, Watch Preview, Bookmark, Cast, and More Info. Select Blue Ridge On Demand to order. If located from Search, it will prompt for SD or HD where available.
      1. If a charge would apply, a pop-up will ask you to confirm the rental. Take note of the price and rental window. Press Thumbs Up to rent or select Never mind, don’t rent this movie to go back.
    2. Selecting a TV series will display a list of episodes. Select an episode from the list to prompt for HD or SD where available. Select your choice and the episode will play automatically.
      1. Alternately, highlight the “…” button and press [OK] to view the episode’s page with additional options and more information. Select Blue Ridge On Demand to play the episode.
  3. Once the selection is playing, you may be able to utilize functions such as Pause, Fast-Forward, Rewind, Advance, or Skip Back. Please note some TV shows will not allow these functions. Pausing for a significant period may also result in the program timing out. To exit playback, press [Back] to go back to the program page or [Live TV] to resume watching live channels.

 

On a Cisco box:

Please note: Effective 12/31/24, Blue Ridge Video on Demand will no longer be supported on Cisco or Scientific Atlanta cable boxes. Live TV service will not be affected. Convert to our new Blue Ridge Stream set-top box for no additional charge to continue enjoying Blue Ridge VOD and to get all your streaming service in one place.

  1. To browse available content, press the [On Demand] button on your remote or tune to channel 1 or 600 to launch the On Demand menu. The following options are available On Demand:
    1. Movie Library: Older movies in offered at a per-rental charge. High definition programs will be marked HD where available.
    2. HD On Demand: Includes rentable movies and free content in high definition (HD):
      1. Free HD: Network and cable channel content. Broken down per channel.
      2. Premiums HD: HBO, Paramount+ with Showtime, Cinemax, Starz, The Movie Channel, and MGM+ (formerly Epix). Subscription required for access.
      3. Premium Sampler HD: Free episodes of original premium channel series.
    3. Direct from Theaters: Brand new movies, including movies still in theaters, usually at a higher per-rental charge. HD programs will be marked HD where available.
    4. New Releases: Newly and recently available movies, offered at a per-rental charge. HD programs will be marked HD where available.
    5. Free On Demand: TV series and additional content. Content is primarily in SD. It is recommended to search HD on Demand for HD programs, though some may appear here.
      1. Premium Sampler: Free episodes of original premium channel series.
      2. Network Shows: ABC, CBS, FOX, and NBC.
      3. TV Entertainment: Basic cable channels including A&E, AMC, Comedy Central, FX, History, TBS, TNT, etc.
      4. News & Info: CNN, HLN, MSNBC, Weather Channel, etc.
      5. Music: CMT, MTV2, Music Choice, Karaoke, etc.
      6. Kids: Cartoon Network, Disney, Nickelodeon, etc.
      7. Life/Home: Food Network, HGTV, TLC, Travel, etc.
      8. Sports/Fitness: ESPN, FS1, MLB, NBC Sports Network, etc.
      9. Local/Instant Replay: Content from Blue Ridge channels 11 and 13.
      10. Ethnic/Spanish: En Español content.
    6. Premiums On Demand: HBO, Paramount+ with Showtime, Cinemax, Starz, The Movie Channel, and MGM+ (formerly Epix) content in SD. Subscription required for access.
    7. Events/Sports: This section may include items normally found on Pay-Per-View. Includes stand-up comedy, music, sports, UFC, etc. HD programs will be marked HD where available.
    8. Blue Ridge Help: Helpful to-do videos may appear here.
    9. My Saved Programs: Resume watching or replay within the rental window.
    10. Adult-Mature: Adult content.
  2. Use your arrow buttons to navigate. Select your preferred category by highlighting it and pressing [SEL/OK]. Use your left and right arrow buttons to navigate further subcategories, such as TV series title, genre, or Just In!
  3. Use your up and down arrow buttons or [Page +/-] to navigate. Highlight the movie or episode of your choice. Press [Info] for more program information.
    1. For a free program, highlight your selection and press [SEL/OK] to play it.
    2. For a rental purchase, highlight your selection and press [SEL/OK]. A pop-up will ask you to confirm the rental. Take note of the price and rental window. Press [B] to buy or [C] to go back.
  4. Once the selection is playing, you may be able to utilize functions such as Pause, Fast-Forward, or Rewind. Please note some TV shows will not allow these functions. Pausing for a significant period may also result in the program timing out. To exit playback, press [Stop ∎] and then [C] to return to the menu. To exit Video On Demand, continue to press [C] until you return to live TV.

 

Can I order or watch Video On Demand online?

Video on Demand programs must be purchased from your TiVo or digital cable box. You can view already-purchased or free Video on Demand programs through the Blue Ridge Go app.

 

I didn’t finish my Video on Demand rental. How do I resume watching?

If you didn’t complete watching, backed out, or timed out, you are able to resume your program as long as you are still within the rental window.

On a Blue Ridge Stream + Live TV, or TiVo DVR, Mini, or Smartbox:

  1. Press the [VOD] or [On Demand] button on your remote to launch the On Demand menu.
  2. The top of the menu will list My Saved Programs. Select your movie or show.
  3. Select Blue Ridge On Demand and then choose Resume playing or Start over from beginning.

On a Cisco box:

Please note: Effective 12/31/24, Blue Ridge Video on Demand will no longer be supported on Cisco or Scientific Atlanta cable boxes. Live TV service will not be affected. Convert to our new Blue Ridge Stream set-top box for no additional charge to continue enjoying Blue Ridge VOD and to get all your streaming service in one place.

  1. Press the [On Demand] button on your remote or tune to channel 1 or 600 to launch the On Demand menu.
  2. Navigate down to My Saved Programs and press [SEL/OK].
  3. Highlight your selection. Purchased rentals will feature a movie ticket icon. Press [SEL/OK].
  4. Program information will appear. Press [SEL/OK], then press [Play] to resume where you left off, or [Rewind] to play from the beginning.

 

Can I cancel a Video on Demand purchase?

If you have ordered a Video On Demand movie accidentally, please contact us immediately to cancel the purchase.

 

How do I view my Video on Demand history?

Purchases will appear on your next billing statement. Your previous 12 statements can be viewed online with a My Blue Ridge account.

 

Help! My Video on Demand purchase does not play correctly.

In the event of pixilation or issues with playback, we first recommend rebooting the affected cable box. Once the box boots back up, please locate your On Demand purchase in My Saved Programs and check if the problem has been resolved. If you require further assistance, please contact us.

If the system does not allow the Video On Demand content to be purchased at all, and rebooting does not clear any error message, please contact us for further assistance.

 

How do I block Video on Demand to prevent unwanted purchases?

Parental Controls allow you to block specific channels or ratings and prevent purchases by requiring a PIN.

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