What installation or labor charges can I expect on my bill?
Depending on which services you choose, the following charges may apply:
Equipment Deposit: $50.00
This deposit will apply per each main TiVo DVR unit or standard DVR box installed. It will not apply to non-DVR boxes or TiVo Minis.
Technician Visit: $54.95
This flat fee will apply for the technician to enter the home to install, upgrade, or complete the requested work.
TV Outlet Activation: $24.95 per outlet
This charge will apply per each individual cable outlet activated or installed for television service. This charge will apply regardless of pre-existing cable jacks or wiring.
WiFi Activation Fee: $54.95
This fee will apply for a technician to activate and install HomeFi service. If this charge applies, the technician visit will be waived.
Internet Installation:
We will hardwire one computer free of charge. If installing our Blue Ridge HomeFi ℠ powered by eero, we will hardwire one computer and connect one wireless laptop free of charge.
Additional computers during installation: $24.95
Any computer connected after installation: Technician Visit of $54.95 for 1st computer, plus $24.95 for each additional computer.
Outlet Relocation: $24.95
This charge applies if relocating a TV or modem outlet within the home. The original outlet will be deactivated and the new one activated.
Additional Phone Jack Installation: $24.95
All existing phone jacks in the home will be activated at no charge. This charge will apply to any additional jacks requested.
Wall Fish: $49.95 per wall
This charge applies for fishing a line through a wall, such as running coaxial or HDMI cables up or down an interior wall.
Service Calls: No charge
If any problems with service occur, we will dispatch technicians to fix or repair issues at no cost.
Transfers: No charge
Transferring the same or lesser service from one address to another will be free. If additional televisions are requested to be added at the new home upon installation, the $24.95 TV Outlet charge will apply.
Reactivation of Service: $24.95
Technicians will complete reconnections from outside the home. If the technician must enter the home to reinstall any equipment, the Technician Visit charge of $54.95 and other installation rates will apply. Please see Seasonal Accounts for information on seasonally disconnecting and reconnecting service.
Non-Pay Reconnection: $54.95
In the event of disconnection for non-payment, this charge will be requested prior to reconnection.