What installation or labor charges can I expect on my bill?
Depending on which services you choose, the following charges may apply:
Equipment Deposit: $50.00
This deposit will apply per each main TiVo DVR unit or standard DVR box installed. It will not apply to non-DVR boxes or TiVo Minis.
Technician Visit: $54.95
This flat fee will apply for the technician to enter the home to install, upgrade, or complete the requested work.
TV Outlet Activation: $24.95 per outlet
This charge will apply per each individual cable outlet activated or installed for television service. This charge will apply regardless of pre-existing cable jacks or wiring.
WiFi Activation Fee: $54.95
This fee will apply for a technician to activate and install HomeFi service. If this charge applies, the technician visit will be waived.
We will hardwire one computer free of charge. If installing our Blue Ridge HomeFi ℠ powered by eero, we will hardwire one computer and connect one wireless laptop free of charge.
Additional computers during installation: $24.95
Any computer connected after installation: Technician Visit of $54.95 for 1st computer, plus $24.95 for each additional computer.
Outlet Relocation: $24.95
This charge applies if relocating a TV or modem outlet within the home. The original outlet will be deactivated and the new one activated.
Additional Phone Jack Installation: $24.95
All existing phone jacks in the home will be activated at no charge. This charge will apply to any additional jacks requested.
Wall Fish: $49.95 per wall
This charge applies for fishing a line through a wall, such as running coaxial or HDMI cables up or down an interior wall.
Service Calls: No charge
If any problems with service occur, we will dispatch technicians to fix or repair issues at no cost.
Transfers: No charge
Transferring the same or lesser service from one address to another will be free. If additional televisions are requested to be added at the new home upon installation, the $24.95 TV Outlet charge will apply.
Reactivation of Service: $24.95
Technicians will complete reconnections from outside the home. If the technician must enter the home to reinstall any equipment, the Technician Visit charge of $54.95 and other installation rates will apply. Please see Seasonal Accounts for information on seasonally disconnecting and reconnecting service.
Non-Pay Reconnection: $54.95
In the event of disconnection for non-payment, this charge will be requested prior to reconnection.