Help! My Fiber to the Home phone service is not working.
Ensure the fiber connection is plugged securely into the back of the modem, in the green WAN port.
Ensure the PON modem is connected to an active power source. Confirm the power cord is plugged securely into the leftmost power port on the rear of the modem.
Ensure the phone cord is plugged securely into the Phone port on the back of the PON modem, and that the phone cord is also connected into a phone jack on the wall.
Reboot your PON modem by unplugging it from the power for approximately 30 seconds, and then plug it back in.
If you are still without dial tone, plug your main phone base or a corded phone directly into the phone jack on the back of the PON modem, then test for dial tone. If plugging one phone directly into the PON modem resolves the issue, please contact us and schedule a service call. This may indicate a problem with one or more of the lines in your home, or a jack in one or more of your rooms.