How do I update/Change my Payment Method?
- On the Account Summary Page navigate to Payment Info>Click Edit
- Provide a new Method of Payment Details and click Save. We accept Visa/Discover/MasterCard.
How do I View my Bill?
- On the Account Summary Page navigate to Billing>Download the copy of the bill you wish to view by clicking the blue Invoice Number under 'Invoice'.
What happens if Auto-Pay fails?
If auto-pay fails on the 28th of the month, service is automatically suspended until payment is made. There is no grace period. If no payment is received, a late fee of $6.95 will be assessed 15 days after the due date.
Can I de-enroll from AutoPay?
No, AutoPay and Paperless billing are required enrollments for Blue Ridge Mobile.
Statements send on or around the 23rd and Auto-Pay is processed on or around the 28th.
If payment is not made, service will be hotlined (suspended) and you will need to make payment in order for services to resume. To avoid service interruptions having a card on file is required.
You will have up to 5 days from the time you receive the bill to dispute any charges prior to the card payment being run.
What is a Deposit amount and why is it charged?
Deposits can be required if you to choose to finance a new mobile device over 36 months. If you purchase a new device and pick the option to finance, a credit check is run, and based on the credit decision a deposit may be required. There are no deposits required when bringing your own device
How do I put my account into someone else's name?
If you wish to change the name on your account, please reach out to our 24/7 Customer Support at 1-800-CABLE77. Please note, that in order to change the name on your Blue Ridge Mobile account, you must also update the name on your main Blue Ridge account.