Blue Ridge HomeFi App Support – Blue Ridge

For more information on HomeFi, installation, and registration of the eero app, please see our support articles for Apple or Android devices.

How do I navigate the eero app?

Upon signing into the eero app, you will see the Home screen. This will display your network status, list your eero units, family member profiles, and devices connected to your network. You will also see any app news or notifications.

The IOS home screen layout will not display devices underneath Online and Offline, and you will need to select the Devices tab instead.

Please see further down for more info on the Devices tab

Tap the icons along the bottom of the screen to navigate the Eero app.

Tap Activity to view the latest speed test results/current data usage on the Eero network.

Tap Devices to view online/offline status of devices on the Eero network

Tap Settings to view or change your Wi-Fi network name and/or password, access app preferences, software updates, reboot or delete your network, and view or update your contact information.

What is a profile?
How do I add a profile?

Within the Eero app, you can create a profile for each member of the household and assign their personal devices to them. This also allows you to utilize parental controls to turn off the Wi-Fi to someone’s assigned devices or set schedules to deny Wi-Fi access during certain days or times of day.

From the Home screen, press and you will see the option to create a "Profile name" and select which devices you want to assign to the new profile.

Enter your preferred name and tap the box next to the devices to assign them to your profile then click "Done"

*Android will show square check boxes, IOS will show circular check boxes*

Please note: You can only assign each device on the home network to one profile.

You will now see the profile screen for the new profile you’ve created. From here you can rename the profile, add more devices, Pause the profile, add a Scheduled Pause, or delete the profile. Tap Home to return to the home screen.

Once you have created a profile, you are able to customize your profile preferences through:

Pause profile
Add a scheduled pause
Ad Blocking
Content Filters
Block apps
Block & Allow Sites
Add a device

Content filter: Pick a default filter level for a profile. You can customize all filters after you make the selection.

Filter level example

Block apps: Search and select the apps you want to block for your profile

Create a customized list of blocked sights for your profile by tapping Add Blocked Site and entering your chosen URL

Create a customized list of allowed sites for your profile. Allowing a site will override content filters that might otherwise apply. To allow a website, tap Add Allowed Site and enter your chosen URL.

What is a pause?
How do I pause or resume a profile?

Pausing a profile turns off the Wi-Fi connection to the devices assigned to that profile. This allows you to control internet access to certain members of your household. To do so:

Select the Profile of your choice from the Home screen.

Tap Pause profile underneath the profile name
Once paused, this will change to Resume profile

To Resume the profile. tap, Resume profile

Under Profiles on the home screen, you will see any profiles you have paused

How do I set schedules in a profile?

You can create a schedule for each profile for pausing to automatically occur at certain times during the week, such as Suppertime, Bedtime, etc.

Select the Profile of your choice from the Home screen.
Tap Add a Scheduled Pause.

Tap on the respective fields to edit the Schedule name, change the start and end time, and select which day(s) of the week you wish the pause to occur.
Tap Save in the upper right corner to confirm the schedule.
To delete a schedule, return to the Profile screen, tap on the schedule you wish to delete, then scroll down and tap Delete schedule. Tap Delete schedule.

How do I rename a device?

You can add a nickname to a device on your Wi-Fi network, such as “Bob’s laptop” or “Living Room TV.”

Select the device from your Home screen or from a Profile.

On IOS you will need to select a device from the Devices tab located along the bottom of the screen, or from a profile.

2. Tap the device name field, and enter the name of your choice.

3. Tap Save in the upper right.

How do I add a device to a Profile?

You can add devices during the Profile creation process, or add them later. There are two ways to add devices to an existing profile:

Tap on the device from your Home screen on android On IOS, select the Devices tab, and choose your device from there.

2. Tap Profile and then select the preferred profile, or tap Add a profile on Android to create a new profile and assign devices. on IOS tap the "Plus" sign in the top right corner and select Add profile

Select the profile you wish to assign a device to

From the Eero app home screen, select the Profile to which you wish to add the device.

2. From the Profile screen, tap Add a Device.

3. Select the device(s) you wish to add.

4. Tap Save

How do I create a guest network?

From the Eero app’s Home screen, tap the Settings button at the bottom right of the screen and tap "Guest Wi-Fi Network"

Next to "Enable guest network" tap the toggle icon to enable/disable the guest network

A network name and password will generate automatically. Tap on the respective fields to edit them and tap "Save"
Provide the network name and password to your guests, tap Share wifi details to prompt your phone to provide messaging options, or tap Share QR Code to create a phone your guest can scan with their Android or iOS device.

How do I specify the device type?

The eero app will try to classify your devices based on device type, or what you name the device, such as Laptop, Phone, Cable Box, Game Console, etc. You can also change this manually:

Locate a device from your Home screen or within a Profile and tap it.

Home screen

Profile screen

2. Once you have selected a device, Tap the Device Name at the top of the screen

3. Select the option that best fits your device and Tap "Save"

4. Now you will see the chosen icon labeled on the device

How do I block a device from accessing my network?

You may wish to block a device from your network if it’s using too much data/bandwidth, or if you don’t recognize it as a device you own.

From the Eero app’s Home screen or from the Devices tab, tap the device you wish to block from your network.
Tap the 3 dots located at the top right of the screen

3. Select Block device

4. You will now see the device shows Blocked

What do the different color lights on the eero mean?

The eero unit features an LED that represents the eero’s status. The eero app has a section which will explain what each light means. To find this area please follow the instructions below.

Once you have entered/logged into the Eero app, tap the settings icon Located at the bottom right of the screen

2. From the settings screen you will see an option named Troubleshooting

3. Select Colors of my Eero device's status light

4. After selecting Colors of my Eero device's status light, you will find a list of each LED state and what they mean

Can I turn off the Eero LED?

Yes, you can deactivate or dim the LED on any eero unit.

1. From the eero app’s Home screen, tap on the eero unit you wish to access.

2. Then tap Status Light.

3. Here you will see the option to toggle the status light on/off, or adjust the slider to dim/brighten the LED.

You will also notice the Learn more about the colors option which will provided information on the different the different colors the LED can appear with.

How do I reboot my network?

In the event of any network problems, you can reboot by manually unplugging your main eero unit from the power, and plugging it back in. You also have the ability to restart your network from within the eero app, so long as your eeros are currently online. To do so, please follow these steps:

Android instructions

Once you have entered/logged into the Eero app, tap the settings icon Located at the bottom right of the screen

2. Tap Advanced networking.

3. On android you will tap the 3 dots at the top right of the screen and select Restart network.

Android

4. The restart screen will open. Tap Restart Network.

5. The Restart network option will gray out and you will see Restarting... near the top of the screen. Once the reboot has completed this screen will return to normal.

IOS instructions

Once you have entered/logged into the Eero app, tap the settings icon Located at the bottom right of the screen

2. Scroll to the bottom and tap Restart network

3. The restart screen will open. Tap Restart Network.

4. The Restart network option will gray out and you will see Restarting... near the top of the screen. Once the reboot has completed this screen will return to normal.

How do I rename the Eero router/node if I relocated it?

When setting up your Eero network for the first time, you are prompted to label each unit to identify its physical location, such as Living room, Bedroom, Office Etc. If you relocate your Eero unit(s) after the initial set up you are able to rename the unit to its new physical location. Please follow the steps below to make this change.

From the Home screen, tap on the Eero unit you wish to rename.
Select a pre made location, or tap custom to manually type the location

2. You will be brought to another screen where you will select the Eero again

3. Select a pre made location, or tap custom to manually type the location

If you choose Custom, enter your desired name and tap Save.

How do I change my Wi-Fi name and password

The Eero app allows you to see and edit your Wi-Fi network name (SSID) and your Wi-Fi network password. These steps will also allow you to view you W-Fi password incase you forget it. The Eero app is the only place where you can view your Wi-Fi password.

From the Eero app, tap Settings
Select Wifi name & password

3. Select Wifi network name, or Wifi network password to change either or both of your choosing

4. Tap SAVE at the top right of the screen

You also have the option to Share QR code which will allow a person of your choosing to scan the QR with their phones camera, or Share wifi details to send a message to your chosen recipient.

Client Steering

Client Steering automatically pairs your Wi-fi device to the optimal Eero as you move around your residence.

Please follow the steps below to enable client steering.

Open the Eero app and tap the settings icon at the bottom right of of the screen

2. Within settings, select Advanced networking

3. Swipe down to the Wireless group and select Client steering

4. Here you will have the option to enable/disable Client steering.

How to temporarily disable the 5GHz/6GHz Wi-Fi bands for 2.4 GHz only devices

Please note: Not all devices are capable of connecting to the 5 GHz/6Ghz Wi-Fi bands. The 5 GHz band Provides faster speeds than 2.4 GHz, but slower than 6 GHz. The Wi-Fi band a device connects to is mainly determined by the physical distance between the device and the nearest router. The 2.4 GHz band has a longer range than 5 GHz, and 5 GHz band has a longer range than 6 GHz.

2.4 GHz = Longest range, slowest speed
5 GHz = Shorter range, faster speed
6 GHz = Shortest range, fastest speeds

Not all devices are created to be able to connect to every Wi-Fi band

This will cause the home Eero network to broadcast 2.4 GHz only for 30 minutes. Once you have connected your 2.4 GHz only device to the network, you can choose to manually re-enable the 5, and 6 GHz bands following the same steps that were taken to disable them, or let the timer run out on its own. Your 2.4 GHz device will stay connected to the 2.4 band once the 5 and 6 GHz bands are re-enabled.

Open the Eero app and tap settings at the bottom right corner of the screen

2. Select Troubleshooting

3. Select My device won't connect

4. Select My device is 2.4 GHz only

5. Select pause 5 GHz and 6 GHz

You will now see the 30 minute count down timer and be able to connect your 2.4 GHz only device to the Eero home network

How do I run a speed test?

There are 2 ways you can run a speed a speed test from within the Eero app. It is important to know this will test the speed that the gateway Eero is receiving from the modem. The Eero app will not provide a speed test for specific devices connected to the home Wi-Fi network.

Please follow the steps below in order to test what speed the gateway Eero is receiving from the modem it is connected to.

From the Eero Home screen, tap Internet provided by Blue Ridge

2. Select Run a speed test on Android. On IOS you will select Run test

You can also select Activity located along the bottom of the screen, then tap either Fastest download or Fastest upload to enter the screen seen below and select Run a Speed Test

How do I update my phone number or email address?

In the event you need to change the name associated with your Eero account, or update your linked phone number or email address, please follow these steps:

From the Eero app, tap Settings

2. Swipe to the bottom of the screen and select Account settings

3. Tap the fields you wish to change, make your chosen edits, and then follow the prompts.

How do i check how much data a device is using on my network?

On the Eero app select Activity

2. Tap the section showing Downloaded Data/Uploaded Data

3. Select any device on screen for further info on its data usage

Adding an Eero to the network

Select the Blue Plus sign at the top right of the screen

Select Indoor eero and tap Next

Select Outdoor eero, if you are setting up an Outdoor eero unit. This will have slightly different prompts but will follow the same general steps.

Follow the prompts on screen and tap Next to proceed

Ensure the Eero unit is located near the Wi-Fi dead zone and not within the dead zone

Plug the Eero unit into power

Once the Eero displays a blinking blue LED, the Eero app will begin searching for the Eero unit

When the Eero app has detected the Eero unit it will be ready to connect to the Wi-Fi network

The Eero app will detect if the placement provides a strong enough Wi-Fi signal

Set the location of your Eero unit (Living room, Bedroom, Basement, Etc.)

Once the location has been set, the Eero will begin to register

You will be met with Success! once the Eero unit has been added to the network. Tap Finish setup

Adding an Outdoor Eero to the network

Select the Blue Plus sign at the top right of the screen

Select Outdoor eero and tap Next
Select Get started
The Eero app will instruct you on how to best place your unit. Follow the prompts on screen

After you have properly positioned the Eero outdoor unit you will need to power the device. Follow the prompts on screen

Once the Eero outdoor unit has been positioned and powered, the Eero app will begin looking for the device. Assure the unit has a blue blinking light, this indicates it is ready to be added to the network. Follow the prompts on screen.

After the Eero outdoor has been connected to the network, it will quickly test the connection and move onto setting the location tag of the unit. Select the drop-down arrow if you want to change the location, and select Set location
The Eero app will register the location and move to the next step.
Here you will select the installation surface.