eero Secure Support

What is eero Secure?

eero Secure, included with Blue Ridge HomeFi service, provides an additional level of security for your home network. eero Secure includes the following:

• Advanced Network Security protects your devices from viruses, malware, and phishing.
• Block Ads removes ads and pop-ups from websites and apps. This can be activated for individual user profiles or for your entire network.
• SafeSearch prevents inappropriate websites, images, or videos from appearing in search results. This can be activated for individual user profiles.
• Content Filters block explicit, illegal, or violent content per each user profile.

How much does eero Secure cost?

As of June 1, 2021, eero Secure is included with every Blue Ridge HomeFi subscription at no additional cost! HomeFi pricing is regularly $5.95 per month per HomeFi unit. Learn more here.

How do I enable or disable eero Secure features?

Advanced Network Security:

1. From the eero app, tap Discover .
2. Tap eero Secure.
3. Tap Advanced Security to toggle the feature on or off.

Block Ads:

To block ads across your entire network:

1. From the eero app, tap Discover.
2. Tap eero Secure.
3. Tap Block Ads to toggle the feature on or off.

To block ads for select user profiles:

1. From the eero app, tap Discover .
2. Tap eero Secure.
3. Tap Block for Network.
   • If you do not see this option, make sure to toggle Block Ads on.
4. Toggle Network off to gain control over specific profiles.
5. Select one or multiple profiles on which you wish to block ads.

SafeSearch and Content Filters:

1. From the eero app, tap Discover .
2. Tap eero Secure.
3. Tap Content Filters.
4. Tap the Profile for which you wish to enable content filtering.
5. If offered, choose your preferred filter level based on the user’s age, such as Pre-K, Pre-Teen, or Teen. 
6. Review the filter settings presented. Tap Apply to confirm.
7. You will see a screen where you can toggle specific Content Filters on or off. From here you can toggle SafeSearch on or off. Blockable content includes Adult Content, Illegal or Criminal content,  Violent content, Chat and Messaging, Social Media, online Games, Shopping, and Streaming videos. When toggled on, that material will now be blocked.
8. Tap Back to return to the Content Filters screen, or the Home button to return to the home screen. Your settings will be applied.
   

     

9. To change Content Filter settings once applied, tap Content Filters, select the profile you wish to change, and then tap Edit in the top right. Select the filter level you wish to apply to the profile. Selecting Adult will deactivate all content filtering by default.

How do I block or allow specific websites?

1. From the eero app, tap Discover .
2. Tap eero Secure.
3. Tap Block & Allow Sites.
4. Select the Blocked or Allowed tab.
5. To block a site or domain, tap Add Blocked Site. To unblock or whitelist a site or domain, tap Add Allowed Site.

6. Enter the website domain. Tap i to learn more.
   1. For example, entering com will block any and all pages or subdomains on example.com.
   2. Do not enter “www” or “http://”.
7. Toggle Network to apply to all profiles, or toggle off Network and select the specific Profile(s) to which you wish to apply the change.
8. If prompted, choose an allow reason.
9. Tap Save to save your changes.

Help! A website is blocked when it shouldn’t be.

First, please make sure the site has not been added to your network’s block list by opening the eero app and navigating to Discover > eero Secure > Block & Allow Sites and viewing the list of sites being blocked. To remove a site from your block list, tap the site and then tap Delete Site.

Blocking ads may also have unintended consequences and block a website by mistake. To confirm if this is causing your issue, from the eero app, navigate to Discover > eero Secure > Block Ads and toggle the feature off. Try to access the website again. If needed, you can choose to activate Block Ads only for select Profiles by following the steps above.