Blue Ridge HomeFi App Support

For more information on HomeFi, installation, and registration of the eero app, please see our support articles for Apple or Android devices.

How do I navigate the eero app?

Upon signing into the eero app, you will see the Home screen. This will display your network status, list your eero units, family member profiles, and devices connected to your network. You will also see any app news or notifications.

Tap the icons along the bottom of the screen to navigate the eero app.

Tap Activity to view speed test results. 

Tap Discover  for access to additional functionality such as Amazon Wi-Fi Simple Setup or other forthcoming features.

Tap Settings  to view or change your wifi network name or password, access app preferences, software updates, reboot or delete your network, and view or update your contact information.

 

What is a profile?
How do I add a profile?

With the eero app, you can create a profile for each member of the household and assign their personal devices to them. This also allows you to utilize parental controls to turn off the wifi to someone’s assigned devices or set schedules to deny wifi access during certain days or times of day.

1. From the Home screen, press the blue Plus button in the top right corner, and tap Add a Profile.

2. Enter your preferred name for the new profile and tap Next.

3. You can assign devices connected to the network to the profile. Tap the checkbox next to each device you with to add to this profile, and then tap Done.
   Please note: You can only assign each device in the home to one profile. You can do this later if you prefer.

4. You will now see the profile screen for the new profile you’ve created. From here you can rename the profile, add more devices, Pause the profile, add a Scheduled Pause, or delete the profile. Tap Home to return to the home screen.

 

What is a pause?
How do I pause or unpause a profile?

Pausing a profile turns off the wifi connection to the devices assigned to that profile. This allows you to control internet access to certain members of your household. To do so:

1. Select the Profile of your choice from the Home screen.

2. Tap Pause in the upper right corner.
3. Once paused, the icon will turn gray and you will see an Unpause button in the upper right.

4. To resume, tap Unpause.

How do I set schedules in a profile?

You can create a schedule for each profile for pausing to automatically occur at certain times during the week, such as Suppertime, Bedtime, etc.

1. Select the Profile of your choice from the Home screen.
2. Tap Add a Scheduled Pause.

3. Tap on the respective fields to edit the Schedule name, change the start and end time, and select which day(s) of the week you wish the pause to occur.
4. Tap Save in the upper right corner to confirm the schedule.
5. To delete a schedule, return to the Profile screen, tap on the schedule you wish to delete, then scroll down and tap Delete schedule. Tap Delete schedule (Apple iOs) or Yes (Android) to confirm.

 

How do I override a profile schedule?

To unpause a profile that a schedule has currently paused, tap on the paused Profile and then tap Unpause. The schedule will resume with the next scheduled pause.

 

How do I rename a device?

You can add a nickname to a device on your wifi network, such as “Bob’s laptop” or “Living Room TV.”

1. Select the device from your Home screen or from a Profile.
2. Tap the device name and edit to the name of your choice.

3. Tap Done in the upper right.

 

How do I add a device to a Profile?

You can add devices during the Profile creation process, or add them later. There are two ways to add devices to an existing profile:

1. Tap on the device from your Home screen.
2. Tap Profile and then select or add the profile of your choice.

(Apple iOS)

(Android)

OR

1. Select the Profile to which you wish to add the device.
2. From the Profile screen, tap Add a Device.
3. Select the device(s) you wish to add.
4. Tap Done (Android) or Save (iOS).

 

 

How do I create a guest network?

1. From the eero app’s Home screen, tap the blue Plus button, and then tap Invite a Guest.

2. If your Guest Network is not already active, next to Guest Network, tap the button to toggle it on.
3. A network name and password will generate automatically. Tap on the respective fields to edit them.
4. Provide the network name and password to your guests, tap Share wifi details to prompt your phone to provide messaging options, or tap Share QR Code to create a phone your guest can scan with their Android or iOS device.

 

How do I view connection strength of my router?

From the eero app’s Home screen, you will see a list of your eero units. If you do not see the eero units, tap Online.

The icon next to the eero indicates signal strength of the wifi connection, based on the number of “waves” displayed.

If your eero is connected only to wired devices via an Ethernet cable, you will see a <-> icon.

 

 

How do I view how much bandwidth a device is using?

Bandwidth refers to how much of your given internet speed you use at a given time. For example, you may subscribe to Up to 400 Mbps, and a device may be pulling 50 Mbps of that at a given moment. If your network seems slow, or you notice a spike in data usage, it could be because a device is taking up bandwidth on your network. You can determine the cause by viewing which devices are using the most bandwidth. This will require viewing each device individually.

Locate a device from your Home screen or within a Profile and tap it. Next to Activity, you will see the current download and upload bandwidth. “Idle” means the device is not currently using bandwidth.

The device screen also provides device information such as the connection type (2.4 GHz, 5 GHz, or wifi), the eero unit to which it is currently connected, Manufacturer, IP address, and MAC address.

 

How do I specify the device type?

The eero app will try to classify your devices based on device type, or what you name the device, such as Laptop, Phone, Cable Box, Game Console, etc. You can also change this manually:

1. Locate a device from your Home screen or within a Profile and tap it.
2. Tap Type.
3. Select the option that best fits your device.

4. When you return to the Home screen, you will see that device listed underneath its category. For example, a device marked Cable Box will appear under Entertainment. Tapping the category name will hide or expand that list of devices.

 

How do I kick a device off my network?

You may wish to block a device from your network if it’s using too much bandwidth, or if you don’t recognize it as a device you own.

1. From the eero app’s Home screen, tap the device you wish to remove from your network.
2. Scroll to the bottom of the device screen and tap Block from network.

3. The app will ask you if you’re sure. Tap Block to confirm.
4. Blocked devices will appear in their own category on the Home screen. To unblock the device, select it from the list and tap Unblock on the device page, then tap Unblock again to confirm.

 

What do the different color lights on the eero mean?

Your eero unit features an LED light that represents the eero’s status.

• White: Online
• Blinking white: Connecting to the internet
• Red: Offline
• Blue: The eero is in the set-up process
• No light: Power loss

 

Can I turn the LED light off?

Yes, you can deactivate the LED light on any eero unit.

1. From the eero app’s Home screen, tap on the eero unit you wish to access. (If you do not see the eero units, tap Online.)
2. Tap LED Light.
3. Tap the button to toggle the light on or off.

 

How do I run a Health Check?

The Help screen of the eero app can assist with diagnosing problems with your wifi network.

1. From the eero app, tap Settings, then scroll down and tap Help.
2. Under Troubleshooting, select the issue you are experiencing.
3. The app will provide information regarding the issue and recommend a Health Check. Tap Run Health Check.
4. On the Apple iOS version of the app, select if the issue occurs on one device or multiple devices. On the next screen, select the device(s) having the issue.

(Apple iOS)

(Android)

5. The app will display any results. Tap Customer Support to open Blue Ridge’s support page.

 

How do I reboot my network?

In the event of any network problems, you can reboot by manually unplugging your main eero unit from the power, and plugging it back in. You also have the ability to restart your network from within the eero app, so long as your eeros are currently online. To do so, please follow these steps:

1. From the eero app, tap Settings.
2. Tap Advanced.
3. Scroll to the bottom and tap Restart network.
4. The restart screen will explain what will happen. Tap Restart Network.

5. The buttons will turn gray and you will see “Restarting…” at the top of your screen. The screen will return to normal when finished.

 

How do I rename the eero router/node if I relocated it?

When setting up your eero network for the first time, you may have named your router or beacon after its location, such as Living Room, then relocated it. To update this:

1. From the Home screen, tap on the eero unit you wish to rename. (If you do not see the eero units, tap Online.)
2. Tap Location.

3. Choose from the list, or select Custom to name it whatever you’d like, and then tap Save.

 

How do I rename my wifi network?

Follow these steps to change the broadcast name of your eero wifi network:

1. From the eero app, tap Settings.

1. Tap the first line, Name.
2. Tap the current name to edit to your liking, then tap Save.

 

How do I turn off 5 GHz?

If you are having trouble connecting on devices which can only connect to the 2.4 GHz wifi band, temporarily disabling the 5 GHz band may help.

1. From the eero app, tap Settings, then scroll down and tap Troubleshooting.
2. At the top, tap My Device won’t connect, then tap My Device is 2.4 GHz only.

3. On the bottom, tap the Temporarily pause 5GHz button.

4. A 10-minute countdown pausing 5 GHz begins. You can stop this before the timer is up by tapping the Cancel button.

How do I force devices to use 5 GHz?

Using Band Steering, you can direct devices to the 5 GHz band, as opposed to 2.4 GHz.

Please note: Not all devices are capable of connecting to 5 GHz, and while using 5 GHz may improve speeds on some devices, the range of that frequency is reduced. If connection is lost, your device may attempt to automatically reconnect to 2.4 GHz. This feature is also in beta, so may not function perfectly.

1. From the eero app, tap Discover, and then tap eero Labs (Beta).

2. Tap the Band Steering toggle to enable this function and encourage capable devices to connect to 5 GHz.

 

How do I update my phone number or email address?

In the event you need to change the name associated with your eero account, or update your linked phone number or email address, please follow these steps:

1. From the eero app, tap Settings.
2. Tap eero Account.
3. Tap the fields you wish to change, make your chosen edits, and then follow the prompts.

 

Additional Resources

How do I change my WiFi password?

How do I change my WiFi password?

My internet seems slow. What do I do?
How do I run a speed test?

My internet seems slow. What do I do?
How do I run a speed test?