We understand you may have questions about what is changing and what’s not. While we don’t have all the answers yet, we’re committed to keeping you updated every step of the way. Continue to check back here for additional updates as we get closer to the move to Blue Ridge!
ACCOUNT
What will happen to my echoes.net email address?
- You will continue to have access to your email, and there’s no immediate change required. In the future, there may be a change in how you access your email, and your email address may eventually transition to a new @ptd.net address. We’ll provide plenty of advance notice and clear instructions to make the process as smooth as possible.
BILLING
Will my prices change?
- We’ve worked hard to keep pricing as similar as possible and minimize changes. While some customers will see adjustments, we’re committed to being transparent. A full rate sheet will be included in an upcoming notification so you can review any changes that may apply to your services.
Will my due date change?
- Yes, your due date will change based on your service location:
- Pennsylvania customers will be on Bill Cycle 1, with bills due on the 16th of each month.
- New York customers will be on Bill Cycle 3, with bills due on the 30th of each month.
Will my bill come via mail…via email?
- If you were previously enrolled in Paperless Billing, you will continue to receive your bill by email—no action is needed. If you prefer to receive a paper bill by mail instead, you’ll have the option to opt out of Paperless Billing at any time. Customers who were not enrolled in Paperless Billing will continue to receive a paper bill by mail.
Will my auto payment still process?
- Yes, if you were enrolled in EZ Pay, you will be automatically enrolled in Blue Ridge’s AutoPay program and your payments will continue to process automatically after the transition—no action is needed. If you prefer, you can opt out of AutoPay at any time by contacting us and updating your payment preferences. Please review Blue Ridge’s AutoPay Terms and Conditions.
SERVICES
Do I have to swap equipment?
- If a swap is required for your account, we will contact you directly with detailed instructions and support to make the process easy.
Will services be interrupted during the transition?
- For most customers, service will continue without interruption. However, some phone customers may experience brief downtime during the transition. If this applies to you, we will contact you ahead of time to provide details about the expected downtime and help you prepare.
Will my packages change?
- Your TV lineup will largely stay the same, though package names will change. For internet, most customers will benefit from increased speeds.
SUPPORT
Will customer support still be 24 hours?
- Yes! Customer support will continue to be available 24 hours a day, 7 days a week to assist you whenever you need help.
Will the Carbondale office still be open?
- Yes, the Carbondale office will remain open to serve you during our regular business hours
- Please see our list of additional locations to find your closest Blue Ridge retail office.
Do I have to call a different number for support?
- No, you’ll still be able to reach our local customer support. Visit our Contact Us page for more details.
Will I still receive text alerts?
- Yes! Blue Ridge also offers a Mobile Alert Program for billing notifications, maintenance and outage updates, appointment reminders, and account change alerts via text. However, you will be able to enroll and opt in with your preferred mobile number only after the transition to Blue Ridge is complete through the My Blue Ridge Account Portal.
ATTACHMENTS
Attached you will find recent communications sent to Adams customers, including:
- Commercial and Residential Rate Sheets
- Welcome Guide and Letter
- Account FAQ's Brochure
- Letters sent to both Internet and Non-Internet Subscribers about what to expect!