I have picture, but no sound.
The audio is in Spanish / a voice is describing what is occurring onscreen.
First, check to make sure Secondary Audio Programming, or SAP, is turned OFF. SAP can cause channels to broadcast an alternative audio track, such as Spanish audio, audio description for the blind, or disable the audio altogether.
On a Blue Ridge Stream, or TiVo DVR, Mini, or Smartbox:
- While watching TV, press [Info] on your TiVo remote.
- Press the left or right arrow until Change Audio Track is highlighted and press [OK]. Please note that if the program does not have an alternate audio track, this option will not appear.
- Select the appropriate audio option and press [OK].
You may also press the [TiVo] button and navigate to Menu > Settings > Accessibility > Language & Audio Description. Press [OK] to select it and choose the appropriate audio.
On a DTA Mini Box:
- SAP settings can be viewed or changed by pressing Menu and then navigating to Settings, then Audio Language. Highlight the audio track of your choice and press [OK] to select it.
- If you have a DTA remote with an orange Menu button, an additional shortcut is available to turn SAP on. While watching TV, press the yellow [A] button. Pressing multiple times will toggle SAP on/off. A window will display in the top left corner of the screen to indicate if the audio language is set to English or Spanish.
On a Cisco or Scientific Atlanta Box:
- Press [Settings] on your remote. The Quick Settings menu displays.
- Press the up or down arrow until Display Secondary Audio is highlighted. Check if a dot is under the On column.
- If so, press [SEL/OK] to switch it Off, then press [Exit].
If you have confirmed SAP is turned off but you are still missing sound, please verify the cords in both the back of the box and back of your TV set are securely connected. If you use an additional device for audio, such as a receiver or a soundbar, please make sure it is powered on and securely connected to your TV.
If your cable box is connected to your TV with an HDMI cable, next try unplugging the HDMI cable from either the back of the box or back of your TV, and then plug it back in. Typically, both video and audio transmit through the HDMI cable, and it’s possible that the connection has been interrupted. Plugging the HDMI back in will reset this connection.
If you’re unable to access the back of the cable box or TV to reach the HDMI cables, try changing the TV input away from the one you are currently viewing, and then back. This may also reset the HDMI connection.
If none of the above corrects the issue, please try rebooting the affected cable box.