I have picture, but no sound.
The audio is in Spanish / a voice is describing what is occurring onscreen.
First, check to make sure Secondary Audio Programming, or SAP, is turned OFF. SAP can cause channels to broadcast an alternative audio track, such as Spanish audio, audio description for the blind, or disable the audio altogether.
On a Blue Ridge Stream
- While watching TV, press [Info] on your TiVo remote.
- Press the left or right arrow until Change Audio Track is highlighted and press [OK]. Please note that if the program does not have an alternate audio track, this option will not appear.
- Select the appropriate audio option and press [OK].
You may also press the [TiVo] button and navigate to Menu > Settings > Accessibility > Language & Audio Description. Press [OK] to select it and choose the appropriate audio.
On a DTA Mini Box:
- SAP settings can be viewed or changed by pressing Menu and then navigating to Settings, then Audio Language. Highlight the audio track of your choice and press [OK] to select it.
- If you have a DTA remote with an orange Menu button, an additional shortcut is available to turn SAP on. While watching TV, press the yellow [A] button. Pressing multiple times will toggle SAP on/off. A window will display in the top left corner of the screen to indicate if the audio language is set to English or Spanish.