On behalf of everyone at Blue Ridge, we want to extend our deepest sympathies during this profoundly difficult time. We understand that dealing with the loss of a loved one can feel overwhelming, and it is our sincere hope to support you in any way we can.
As you navigate through this period of grief, please know that we are here to assist you. We want to ensure that managing your loved one’s Blue Ridge service is as seamless and stress-free as possible. Our dedicated team is ready to guide you through every step of the process, ensuring that your needs are met with compassion and care.
To start this process, one of the following documents is required:
- Copy of death certificate for the Account Owner
- Letter from the estate
- If an estate has been established, the following are acceptable proof:
- Letter from the attorney for the estate
- Court documents stating that the person is authorized to act on behalf of the estate
- If an estate has been established, the following are acceptable proof:
- Obituary or other notice from the funeral director
Once documentation has been provided, if the person making the request is an Authorized User, they can change the account's name or terminate it.
If the person seeking to change the account is NOT an Authorized User, we can accept a signed letter from a spouse or relative stating:
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- The account owner is deceased (death certificate enclosed)
- No estate has been or will be raised
- The person seeking to change the account is assuming authority to handle the account holder’s affairs
- No other person will be handling the account owner's affairs
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Please note, that the new account owner must meet credit standards (must not have a previous balance and must be over the age of 18) and must sign a Service and Equipment Agreement accepting responsibility for the account and any issued equipment. Once completed, the account will be established as his or her own.
- New Account Owner must sign proper documentation before the name change can be completed on the account.
- Service and Equipment Agreement
- High-Speed Internet Agreement Form-if the new account holder has High-Speed Internet service.
- Mobile T&C and Mobile Payment Authorization (if applicable).
You can begin this process by reaching out to a Customer Care Representative at 1-800-222-5377, or by stopping by any of our local office locations.