Why do I need to swap my TV equipment?
Technology is constantly changing, but we're here to make the transition to Blue Ridge Stream easy for our customers. As part of a mandatory equipment upgrade, current TV customers with select outdated equipment will receive a notice via email/letter with instructions to activate and install their replacement TV equipment.
If you receive this notice, it means your current TV equipment is outdated and we simply want to make sure you have the proper equipment to handle our full range of entertainment options.
As part of the mandatory equipment upgrade, you will receive a new Blue Ridge Stream unit free of charge to replace each TV box in your home.
How long do I have to activate and install my Stream unit(s)?
We encourage you to activate and install your new streaming unit(s) immediately upon receipt.
Please note: If the equipment is not activated and installed within 30 days, your TV service will be interrupted.
How do I activate and install my Stream unit(s)?
To complete your TV equipment swap, please use the simple and easy-to-understand instructions that were included with your delivery, or refer to the following:
- Activate the Blue Ridge Stream unit(s): After you receive your new Blue Ridge Stream unit(s), login to your My Blue Ridge account and follow the activation steps provided. Failure to complete the activation before installation will result in an interruption in TV service.
- Install the Blue Ridge Stream unit(s): After activation is complete, please unplug and remove the current box from the TV and swap it with the new Blue Ridge Stream unit. Use the simple and easy-to-understand instructions included with your delivery. You will repeat this step for every TV in your home.
- Discard outdated TV equipment - Once your TV equipment swap is complete, you may dispose of your outdated TV equipment or drop the equipment off at any of our local Retail Center locations.
Who can I contact if I have trouble installing my Stream unit(s)?
If you have trouble activating or installing the Stream unit(s), please contact us.
I didn't receive my Stream unit(s), what should I do?
If you did not receive your new equipment, please contact us.
My TV service is no longer working, what should I do?
If you are experiencing an interruption in TV service, please activate and install the replacement Stream unit(s) that we shipped to you as part of a mandatory equipment upgrade. Once connected, your TV service should work again.
If you are still experiencing an issue after the equipment has been activated and installed, please contact us.
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