Account Management

My Blue Ridge App FAQs

  • Updated

What is a My Blue Ridge account?

With a My Blue Ridge account, you can log into your Blue Ridge account online to view and pay bills, set up automatic payment, paperless billing, or text message alerts, track data usage, upgrade your internet speed, order Pay-per-View, and manage your digital phone features. A My Blue Ridge account will also allow you to sign into the app or website for TV channels to view their shows and movies.

You can access My Blue Ridge via brctv.com or from the free My Blue Ridge mobile app for Apple or Android.

How do I create a My Blue Ridge account? 

In order to register a new My Blue Ridge account, click Register on the app from the main page or go to www.brctv.com/register. From there, please try the following steps:

Step 1: Verify your Account number (as 9 digits, including any leading zeroes and the hyphen)

and Zip Code.

Step 2: Security Check. Depending on whether you are a Residential Customer or a Commercial Customer, you will be asked to enter the answers to your Security Questions on file or your Security Code. 

Step 3: Account Setup: Here, you will select a Username and Password. You will also enter the email address you wish to have associated with your online account.

  1.  
    • The username can have letters, numbers, or match your email address.
    • The password must:
      • Be less than 50 and more than 8 characters in length.
      • Contain at least one upper case and one lower case letter.
      • Contain at least one number.
      • Contain at least one special character (such as ! $ % etc.)
        • Please note: The @ symbol is only allowed if it is part of an email address.
      • Not contain your username.

As an added layer of security, all accounts must enroll in Two-Factor Authentication. You must select either mobile and/or email 2FA when enrolling in My Blue Ridge.

STEP 4: Once registration is complete, you will receive a confirmation email from us. Click or tap the Confirm Registration link in the email. Once you see the Information successfully confirmed, click close. 

Your account will be fully registered! You can log into your account via the My Blue Ridge app or online at www.brctv.com/login.

 

 

I forgot my username or password.

No problem! Please use the following links. Don’t forget to check your email after clicking Submit:

  • Forgot Username: You’ll need to enter your email address as well as your account number (9 digits, including any leading zeroes and the hyphen). Your username will be sent to the email address associated with your Blue Ridge account.
  • Forgot Password: Enter your username, and a password reset link will be emailed to you.

 

What is a sub-account? 
How do I create a sub-account?

Sub-accounts allow you to provide other members of your household with their own username and password. This is useful for setting up parental controls to specify allowed content ratings for each account. Please note that sub-accounts do not have access to your billing or payment information. They are only used to access streaming apps that require a Blue Ridge log-in, such as those located here: http://www.brctv.com/tv/apps. 

Please note: Sub-accounts are not compatible with the HBO Max app. You will need to sign into HBO Max with a primary Blue Ridge account.

To create a sub-account, you will first need to register a primary account. Once signed in, you can create a sub-account via the My Blue Ridge app or your web browser.

My Blue Ridge app:

  1. Sign into the My Blue Ridge app with your primary account.
  2. From the Home screen, tap Profile at the bottom, or tap the Menu button Menu icon in My Blue Ridge App on the top left-hand side.
  3. Tap  Sub Accounts.
  4. Tap Add a New Sub Account.
  1. Complete the required fields. When you’re done, tap Add. Once your account is created, it will show under the Sub Accounts section. You can add a new Sub Account or edit any existing Sub Accounts by tapping on the account. 
  2. An email from noreply@brctv.com will arrive at the email address you entered. The user of the sub-account must click the Create Password button to enter their desired password, and then click Submit.
  3. To delete the sub-account, the primary account holder may tap Remove on the line containing that sub-account, and then tap OK.
  4. To edit a sub account and set up Parental Controls, select the account from the list of Sub Accounts and tap Edit Sub Account (Username, password, email), or set up Parental Controls. 

 

Web browser:

  1. Sign into your My Blue Ridge account at brctv.com/login. You’ll be taken to the Home screen.
  2. In the taskbar the top of the page, click the Profile button.
  3. Click the Sub Accounts header.
  1. Click Add Sub-Account.
  1. Enter the requested information, including the desired username and email address of the user. When you’re done, click Add Sub Account.
  1. An email from noreply@brctv.com will arrive at the email address you entered. The user of the sub-account must click the Create Password button to enter their desired password, and then click Submit.
  2. To delete the sub-account, repeat steps 1-3 as the primary account holder. Next to the sub-account you wish to remove, click Edit. Click Delete. Type DELETE into the box and click Confirm Delete.

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