Does Blue Ridge have a data cap?
A monthly data allowance does apply to most speeds. As of 08/01/20, allowances are as follows:
- Up to 1 Gig: Unlimited!
- Up to 500 Mbps: Unlimited!
- Up to 250 Mbps: Unlimited!
- Up to 150 Mbps: 1.5 TB (1500 GB)
- Up to 100 Mbps: 1.3 TB (1300 GB)
- Up to 50 Mbps: 1.1 TB (1100 GB)
- Up to 10 Mbps: 500 GB
We monitor data 24 hours per day and per calendar month, so your data counter resets on the First of each month.
There’s no hard cap, so your service will never be shut off for using too much data. For speed tiers without unlimited data, we’ll automatically provide an additional 50 GB and apply a $10 charge to your account if you exceed your data allowance.
We send email notifications when you reach 75%, 90%, and 100% of your monthly data allowance. You can also sign up for text alerts to receive text message notifications regarding data usage.
View our Open Internet Disclosure for more details.
How do I view my data usage?
- Log into https://www.brctv.com/login.
- The Home screen displays a pie chart showing data used and amount remaining for the current month. You may also hover over Services & Equipment, and click Internet for more information.
- Data usage is shown at the top along with how many days left are in your current cycle. Click View All Usage.
- From here you can view day-by-day breakdowns of the current and previous two months of data usage, as well as total usage for the current and previous three months. Downloaded data displays in green, upload in yellow. Hover your cursor over a particular day or month’s data to view the specific amounts used.
What causes data usage?
How do I reduce the amount of data I use?
Everything you do on the internet uses data, but some things use much more data than others. Most online activity, such as streaming video or loading websites, is downloading. When you video chat and upload pictures and videos, you're sending data to the internet.
Large downloads, such as video game files and video streaming through Netflix, Hulu, YouTube, and other streaming services are the biggest drains on your data allowance.
For example, per Netflix, streaming one hour in HD uses about three GB of data, and one hour in 4K/UltraHD uses about seven GB. Streaming in HD four hours per day for 30 days on one TV would therefore use approximately 360 GB per month. Streaming for more hours per day or on multiple devices at once will use more data.
One option to reduce usage is to lower the video quality or data usage of the stream. Check the settings menu for your streaming service’s app or website.
Playing locally stored, online video games doesn’t typically use a large amount of data. Streaming and downloading video games, such as through subscription services like Playstation Now and Google Stadia, uses a larger amount of data. Downloading a video game—as opposed to playing off a disc—may require a large, one-time data download of 50 to 80 GB.
Livestreaming or uploading video, such as to YouTube or Twitch, will also contribute to data usage.
To prevent unwanted data usage, make sure to power off your streaming devices, such as Roku and Fire Stick, when they’re not in use. Many streaming apps automatically play the next video, episode, or movie and continue to use data even if you’re not actively watching. Turning off your TV doesn’t necessarily turn off your streaming device or stop data consumption.
If you suspect someone else has gained access to your wireless network and is using your internet service, we recommend changing your Wi-Fi password.
Please note that this will cause all previously connected devices to lose access to your WiFi network until you reconnect them using the new password.
Running scans for viruses and malware will also detect any malicious programs or software that could contribute to data usage.
To get a better idea of how you’re using data, your My Blue Ridge account allows you to view usage on a day-by-day basis. If you stream heavily one day or download a number of large files, you can refer to the data chart to see the usage amount.
If I upgrade my speed, will my data allowance change right away?
Yes! However, any overage charges already accrued that month will still apply to your balance.