BRC Agent- Customer Self Serve

Can I purchase device protection?

  • Updated

Device Protection can be added to a Blue Ridge Mobile device to protect against accidents, theft or loss. Blue Ridge Mobile partners with ProtectCELL by Fortegra to offer handset protection.

  • You can enroll when purchasing a device and will have 30 days after purchase to enroll. 
  • If choosing to  BYOD (Bring your own device), you will have the option to enroll with a Fortegra Membership if desired.

    • There is a diagnostics step required for any BYOD enrollment to verify the device is in good condition. The diagnostics check is easily completed via an emailed link that is sent by ProtectCell/Fortegra.

       

  • Fortegra’s Comprehensive Protection plan covers mechanical and electrical failure due to all types of physical or liquid damage, plus protection from loss or theft

Program Benefits

  • Device Protection: Comprehensive protection against physical and mechanical breakdown due to drops or liquid damage, plus loss or theft
    • Cloud Backup: 50GB of sharable storage for contacts, photos, and more for up to 10 devices
    • Family Security: Location, lock, and erase functions, plus geo-fencing and tracking for up to 10 devices
    • ‘No Hassle’ Customer Experience: One-call claims processing, no paperwork, reports, or preset request limits

Replacement Device Process 

  • To place a request, you will want to contact Fortegra (Phone/Online) to submit a request for a replacement device.
    • Fortegra Contact Info:
      • File a claim online anytime, over the phone,7 days a week from 9 a.m. to midnight EST. 
      • Phone Number: 877.775.3274 
      • Web URL: https://www.protectcell.com/Home
  • Fortegra will then process your request and disclose any fees that may be associated.
  • Once approved, a replacement device is sent to your home address
  • You will also receive a mailer to return your damaged device. The device must be returned in 14 days. 
    • A Non-Returned fee will be assessed if not returned.
    • If your device is lost, you will not have to return any device.

Device Replacement Warranty

  • When Fortegra sends a replacement device it will have a 1 year warranty. If the replacement device arrives in non-working condition, they will handle a replacement order immediately.

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