BRC Agent- Customer Self Serve

Switching to Blue Ridge Mobile

  • Updated

What Do I Need to Activate Service with Blue Ridge Mobile?

 

To ensure a smooth activation experience, please have all required information ready before placing your order. Missing information may delay the activation process.

 

Device Information

  • If you're ordering new device(s), no problem. All you'll need to do is tell us your chosen make, and model (along with color and storage capacity).
  • If you're bringing your own device, you'll need to verify that it is compatible and carrier unlocked before placing your order.

    • Step 1: Confirm Your Device Is Unlocked

      • How to Check if Your Device Is Unlocked
        • iPhone:
          • Open Settings.
          • Tap General > About.
          • Scroll down to Carrier Lock.
          • "No SIM Restrictions" = Unlocked
          • Any other message = Locked to a carrier
        • Android:
          • Android devices vary by manufacturer, but you can usually check by:
            • Open Settings.
            • Navigate to Connections, Network & Internet, or About Phone.
            • Look for SIM Status, Network Lock, or Carrier Lock Status.
  • If you're not sure if your device is unlocked, contact your current carrier to verify that your device is unlocked. Note: Most carriers lock devices while they are under a financing agreement or if an account balance is owed. Devices typically must be paid in full before they can be unlocked.
    • Carrier Contact Information

  • Step 2: Provide Your Device IMEI

    • An IMEI (International Mobile Equipment Identity) is a unique identifier assigned to your device.
    • Quick Tip: Dial *#06# from your device's keypad to instantly display the IMEI number.
      • You can also find the IMEI:
        • iPhone: Settings > General > About
        • Android: Settings > About Phone > IMEI

Phone Number Selection

  • Activate a New Number

    • If you'd like a new phone number, Blue Ridge Mobile will assign one after your order is placed.

  • Transfer Your Existing Number

    • To transfer your current phone number to Blue Ridge Mobile, please have the following information available when placing your order:
      • Phone number you want to transfer
      • Current service provider account number
        • Found on your billing statement or available from your current provider
      • Porting PIN (Transfer PIN)
        • Contact your current provider to obtain this
      • Original Service Provider (OSP) name
        • Examples: Verizon, T-Mobile, Tracfone, AT&T, etc.
      • Account holder's first and last name, or business name
      • Billing address

Number Transfer/Porting Timeframes

  • Wireless-to-wireless transfers: Typically completed within 4 hours.
  • Landline (wireline) transfers: Typically completed within 24 business hours (up to 3 calendar days).
    • Example: If a landline port request is submitted on Friday at 4:00 PM, business days do not include Saturday or Sunday. The transfer may not complete until Wednesday of the following week.

 

Can I Provide This Information After the Order Is Placed?

No. All required activation and porting information must be provided when the order is placed. Having complete and accurate information upfront helps prevent delays and ensures your service can be activated as quickly as possible

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