Voicemail Set Up Support

How do I use/set up my voicemail?

Lift the receiver and listen for a dial tone. Dial *33 to access the main voicemail menu.

Main Menu:

• Press 1 to Listen to messages
• Press 8 for Personal Options
• Press 9 to Repeat the menu again
• Press 0 to Exit

If you have a message after pressing 1 from the Main Menu:

• Any new or saved message will play automatically
• Press 1 to Skip message
• Press 2 to Save message
• Press 3 to Delete message
• Press 9 to Repeat the menu again
• Press 0 to Exit

Personal Options Menu:

• Press 1 to Create/Change PIN Number
  • When prompted to enter PIN Code, enter 4 to 10 digits followed by # symbol
• Press 2 to Record Personal Greeting (for when callers reach your voicemail)
• Press 3 to Record Personal Name
• Press 5 to Set Call Forwarding
• Press 6 to Set Call Forward Screening Number
• Press 9 to Repeat the menu again
• Press 0 to Exit

How to access voicemail at home:

If you have a message waiting in your voicemail, you will hear a stutter tone before the standard dial tone when you lift the phone receiver. Dial *33 to access your voicemail box. You won’t need to enter a PIN if you’re accessing voicemail from your home phone.

How to access voicemail online:

From the My Blue Ridge app:

1. Download the My Blue Ridge app and sign into your account.
2. From the home screen, tap Check Voicemail. Alternately, tap the Menu button  in the top left corner and select Check Voicemail. You can listen to messages either way.
3. Tap View Mailbox Settings to view or change other phone options.

From your web browser:

1. Sign into your My Blue Ridge account at com/login. You’ll be taken to the Summary screen.
2. In the Quick Links box on the right, click Check Your Voicemail.
3. Voicemails will list the caller, date/time, and message length.

1. 1. Click Play Voicemail to listen to a voicemail in your browser.
   2. Click Download (or right-click this button and choose Save Link As) to download an mp3 of the voicemail message.
   3. Click Delete to delete the voicemail message. Please note this cannot be undone. Deleted voicemails cannot be retrieved. If you wish to save a voicemail permanently, download the mp3 file.
   4. If you have not set up your voicemail, or the feature has been deactivated, you will see a message indicating this:

How to access voicemail by phone when away from home:

1. Dial your 10-digit home phone number.
2. As soon as your voicemail greeting begins, interrupt it by pressing the # key.
3. When prompted, enter your PIN, followed by the # key.
4. Choose an option from the Main Menu.