Automatic or Recurring Payments (AutoPay)

How does AutoPay / recurring payment work? 
How do I set up AutoPay / recurring payment?

AutoPay (automatic or recurring payment) will automatically post a pending payment to your account on the day your new bill runs and process that payment on your due date.

Please note: If you turn off AutoPay or change your method of automatic payment after your bill for the month has generated, the existing pending payment for that bill will still process to the previous payment method. Contact Blue Ridge support for assistance.

My Blue Ridge app:

1. Sign into the My Blue Ridge app with your primary account.
2. The Home screen displays your total balance and due date. Below that you’ll see Pay Bill and Setup AutoPay if you haven’t done so. Tap Setup AutoPay.
   • Please note: If you have an existing account balance, you’ll be instructed to make a payment for the total balance. The AutoPay does not take effect until the next bill generates, so this will avoid accruing a past due balance. Tap Make a Payment to apply a one-time payment, and then repeat step 2.

3. Select an existing payment method from the drop-down menu or tap Add Payment Method or Manage Payment Methods to edit or add a card or account.  You may also add a checking or savings When added, tap the back arrow to return to the Manage AutoPay screen.

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4. Tap Enroll. A prompt appears. Tap OK to confirm or Cancel to go back.
5. You’ll then receive a confirmation screen. Tap the back arrow to return to the Home screen.
6. To deactivate AutoPay, tap the Menu  button  in the top left, and then scroll down and tap Manage AutoPay. Tap Remove next to your listed payment method, and then tap OK to confirm.
   • Please note: If you were to turn off AutoPay or change your method of automatic payment after your bill for the month has generated, the existing pending payment for that bill will still process to the previous payment method. Contact Blue Ridge support for assistance.

Web browser:

1. Sign into https://www.brctv.com/login with your primary account. You’ll be taken to the Summary screen.
2. Click Enroll in AutoPay, found underneath your balance, or in the Quick Links box. Alternately, from the top taskbar, click Billing and then Enroll in AutoPay.

3. Select an existing Payment Method the drop-down menu, or click Add to enter a new Payment Method.
   • If adding a new Payment Method, enter your account or card information, and then click Save Payment Method.
   • Please note: If you have an existing account balance, you’ll be instructed to make a payment for the total balance. The AutoPay does not take effect until the next bill generates, so this will avoid accruing a past due balance.
4. Review the Terms and Conditions. To activate AutoPay, click Enroll in Autopay. You will see a confirmation message appear. You will also receive an email confirmation.
5. To deactivate AutoPay, repeat steps 1-2. (Once you have enrolled, underneath your balance, the link will say Manage AutoPay). Click Unenroll from Autopay. You will receive a confirmation message advising AutoPay has been cancelled. You will also receive an email confirmation.
   • Please note: If you were to turn off AutoPay or change your method of automatic payment after your bill for the month has generated, the existing pending payment for that bill will still process to the previous payment method. Contact Blue Ridge support for assistance.

Is there a discount for using Autopay?

We offer a $5 monthly discount for customers who use both AutoPay (automatic payments) and Paperless Billing ("AP Discount").  To qualify, customers must be enrolled in both AutoPay and Paperless Billing, and subscribe to Blue Ridge internet service. This discount will automatically apply to your monthly rate within 24 hours of meeting the conditions. Your first bill after activating AutoPay and Paperless Billing will be prorated to include the discount from the date applied.

Please note: Advertised promotional rates include this $5 discount.