How does AutoPay / recurring payment work?
How do I set up AutoPay / recurring payment?
AutoPay (automatic or recurring payment) will automatically post a pending payment to your account on the day your new bill runs and process that payment on your due date.
Please note: If you turn off AutoPay or change your method of automatic payment after your bill for the month has generated, the existing pending payment for that bill will still process to the previous payment method. Contact Blue Ridge support for assistance.
My Blue Ridge app:
- Sign into the My Blue Ridge app with your primary account.
- The Home screen displays your total balance and due date. Below that, you’ll see Make a Payment and Setup AutoPay if you haven’t done so. Tap Enroll in AutoPay. Then tap Enroll.
- Please note: If you have an existing account balance, you’ll be instructed to make a payment for the total balance. The AutoPay does not take effect until the next bill generates, so this will avoid accruing a past due balance. Tap Make a Payment to apply a one-time payment, and then repeat step 2.
- Select an existing payment method from the drop-down menu or tap +Add Payment Method to edit or add a card or account. You may also add a checking or savings account.
or
- Tap Next. You will be adked to accept the Terms & Conditions. Tap Finish. You will then receive a message confirming you are enrolled in AutoPay.
- You’ll then receive a confirmation screen. Tap Return to Billing.
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To deactivate AutoPay, tap the Menu button
in the top left, and then scroll down and tap Billing>Manage Auto Pay. Tap Manage and then Unenroll. You will then receive a message confirming you are unenrolled in AutoPay.
- Please note: If you were to turn off AutoPay or change your method of automatic payment after your bill for the month has generated, the existing pending payment for that bill will still process to the previous payment method. Contact Blue Ridge support for assistance.
Web browser:
- Sign into https://www.brctv.com/login with your primary account. You’ll be taken to the Home screen.
- Click Enroll in AutoPay, found underneath your balance, or in the Quick Links box. Alternatively, from the top taskbar, click Billing and then Enroll in AutoPay.
- Select an existing Payment Method from the drop-down menu, or click Add to enter a new Payment Method.
- If adding a new Payment Method, enter your account or card information, and then click Save Payment Method.
- Please note: If you have an existing account balance, you’ll be instructed to make a payment for the total balance. The AutoPay does not take effect until the next bill is generated, so this will avoid accruing a past due balance.
- Review the Terms and Conditions. To activate AutoPay, click Enroll in Autopay. You will see a confirmation message appear. You will also receive an email confirmation.
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To deactivate AutoPay, repeat steps 1-2. (Once you have enrolled, underneath your balance, the link will say Manage AutoPay). Click Unenroll from Autopay. You will receive a confirmation message advising AutoPay has been cancelled. You will also receive an email confirmation.
- Please note: If you were to turn off AutoPay or change your method of automatic payment after your bill for the month has generated, the existing pending payment for that bill will still process to the previous payment method. Contact Blue Ridge support for assistance.
Is there a discount for using Autopay?
We offer a $5 monthly discount for customers who use both AutoPay (automatic payments) and Paperless Billing ("AP Discount"). To qualify, customers must be enrolled in both AutoPay and Paperless Billing, and subscribe to Blue Ridge internet service. This discount will automatically apply to your monthly rate within 24 hours of meeting the conditions. Your first bill after activating AutoPay and Paperless Billing will be prorated to include the discount from the date applied.
Please note: Advertised promotional rates include this $5 discount.