Blocking Numbers and Nomorobo Discontinuation

How do I block a specific number from calling me?

With the Selective Call Rejection Feature, you can choose to block incoming calls from specifi­c telephone numbers.

To block a number online with your My Blue Ridge account:

1. Access the Admin Portal from the My Blue Ridge app or website.
2. Hover your cursor over the line displaying your phone number and click Edit.
3. More options will appear. Next to Call Screening, click the + Add Caller button.
4. A Custom Caller field will appear. Enter the phone number to be blocked as 11 digits (1 + area code and number). Repeat steps 3 and 4 as necessary to add further numbers.
5. When finished, scroll to the bottom of the page and click Save.

To unblock a number online with your My Blue Ridge account:

1. Follow the above steps 1 and 2.
2. Click the blue x next to the number(s) you wish to unblock.
3. When finished, scroll to the bottom of the page and click Save.

 To block a number from your home phone:

1. Lift the receiver and listen for dial tone.
2. Dial *60.
3. Enter the 11-digit phone number (1 + area code and number) followed by the # key.
4. The system will repeat the number of the caller to be blocked.

To unblock a number from your home phone:

1. Lift the receiver and listen for dial tone.
2. Dial *80.
3. Enter the 11-digit phone number (1 + area code and number) followed by the # key.
4. The system will repeat the number of the caller to be allowed.

Nomorobo Discontinuation

Nomorobo has made a decision to discontinue its free landline spam protection service on January 1, 2026 due to their costs to maintain the landline platform. Nomorobo was a complimentary, third-party service and not a core feature of your digital phone service.

What this means for our customers:

• This change is Nomorobo’s business decision, not a reduction in your phone service.
• Your phone service will continue to work the same as it does today.
• Other fraud and spam-prevention measures will continue to operate in the background.

• Only the optional Nomorobo add-on is being discontinued.

   

Additional ways to reduce unwanted calls:

• Register your number with the National Do Not Call Registry at
  https://www.donotcall.gov or by calling 1-888-382-1222.
• Log in to your My Blue Ridge account to manage available call-blocking features.
• Our network continues to monitor for unusual or suspicious calling activity to help protect customers.

For more information or assistance setting up call-blocking options, please contact customer support.