How do I block a specific number from calling me?
With the Selective Call Rejection Feature, you can choose to block incoming calls from specific telephone numbers.
To block a number online with your My Blue Ridge account:
- Access the Admin Portal from the My Blue Ridge app or website.
- Hover your cursor over the line displaying your phone number and click Edit.
- More options will appear. Next to Call Screening, click the + Add Caller button.
- A Custom Caller field will appear. Enter the phone number to be blocked as 11 digits (1 + area code and number). Repeat steps 3 and 4 as necessary to add further numbers.
- When finished, scroll to the bottom of the page and click Save.
To unblock a number online with your My Blue Ridge account:
- Follow the above steps 1 and 2.
- Click the blue x next to the number(s) you wish to unblock.
- When finished, scroll to the bottom of the page and click Save.
To block a number from your home phone:
- Lift the receiver and listen for dial tone.
- Dial *60.
- Enter the 11-digit phone number (1 + area code and number) followed by the # key.
- The system will repeat the number of the caller to be blocked.
To unblock a number from your home phone:
- Lift the receiver and listen for dial tone.
- Dial *80.
- Enter the 11-digit phone number (1 + area code and number) followed by the # key.
- The system will repeat the number of the caller to be allowed.
Nomorobo Discontinuation
Nomorobo has made a decision to discontinue its free landline spam protection service on January 1, 2026 due to their costs to maintain the landline platform. Nomorobo was a complimentary, third-party service and not a core feature of your digital phone service.
What this means for our customers:
- This change is Nomorobo’s business decision, not a reduction in your phone service.
- Your phone service will continue to work the same as it does today.
- Other fraud and spam-prevention measures will continue to operate in the background.
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Only the optional Nomorobo add-on is being discontinued.
Additional ways to reduce unwanted calls:
-
Register your number with the National Do Not Call Registry at
https://www.donotcall.gov or by calling 1-888-382-1222. - Log in to your My Blue Ridge account to manage available call-blocking features.
- Our network continues to monitor for unusual or suspicious calling activity to help protect customers.
For more information or assistance setting up call-blocking options, please contact customer support.