Text Alerts

How do I sign up for text alerts?

We offer text message notifications for new bills, processed payments, appointment reminders, or data usage alerts.

My Blue Ridge app:

1. Sign into the My Blue Ridge app with your primary account.
2. From the Home screen, tap Account.

3. Tap Manage Text Alerts.
4. Enter your preferred mobile phone number and press the toggle button for the notifications you wish to receive.
5. Tap Update when you’re done.

Web browser:

1. Sign into https://www.brctv.com/login with your primary account. You’ll be taken to the Summary screen.
2. In the Quick Links box to the right, click Manage Text Alerts. 
3. Enter your preferred mobile phone number.
4. Click the checkbox next to the notifications you wish to receive.
5. Click on Terms of Service. If prompted, click Accept to agree to terms and proceed.
6. Click Save Edits when you’re done, or Cancel to go back.

From your mobile phone:

Text the following short codes to 27288:

• ENROLL: Receive instructions on registering for text alerts from your My Blue Ridge account
• HELP: Receive instructions on how to contact Blue Ridge support
• STATUS: View which text alerts you are set to receive
• STOP, END, CANCEL, UNSUBSCRIBE, or QUIT: Stop all text alerts
• STOP APPOINTMENT: Stop appointment reminders only
• STOP PAYMENT: Stop processed payment notifications only
• STOP STATEMENT: Stop billing statement notifications only